Delivery Details

Our couriers offer a scale delivery charges based on weight, the charges applicable will be clearly displayed in your order basket and throughout the checkout process. All products are dispatched through UK Mail.

Orders will be traceable from despatch to delivery and all delivery methods require a signature. Please note that goods are despatched on Monday to Friday only.

Estimated delivery times are indicated against each product, whilst we do our utmost to maintain these timescales, there may be occasions when circumstances beyond our control cause delays. If we become aware of anything that may affect your delivery, we will inform you through the e-mail address supplied.

Returns Policy

Any product bought in error by the customer must be returned in the same condition and same packaging it was received within 30 days of the transaction date. The customer will pay for return postage fee. We strongly recommend The Customer uses a traceable service to return items as The Company will not be held responsible for any items that are lost or damaged.

The Company should be made aware of any damage to the product incurred via transit within three working days of receiving the goods, this can be done by phone 01642 244 775 or the Contact us Section. Should there be any aspect of the customer’s order missing, this includes shortages, The Customer must inform the company within three working days of receiving The Product. 

The Company will not credit, refund or replace any products which are misused or mistreated. All products should be used as intended and should not be subject to usage that violates any guarantee that accompanies the product. 

Defective items

In the event that a product is deemed not for purpose due to manufacturing discrepancies, The Customer must inform The Company within 3 working days via telephone 01642 244 775 or the contact us section. The Product will be replaced, repaired or The customer will receive a full refund.